ParentSquare FAQ

ParentSquare is a communication and messaging platform that allows Beekmantown Central School District to better communicate with parents about district activities, newsletters, classroom activities, and more all from one easy to access location.

Email and text invites will be sent to the email addresses and cell phone numbers of parents and guardians that we have on file in our student management system, Schooltool. If you did not receive a ParentSquare invite, then it is possible we have the wrong contact information on file. If you would like to be enrolled for ParentSquare, please contact the main office responsible for the child you are referring to.

Elementary: jock.candace@bcsdk12.org

Cumberland Head: MCCALLISTER.HEATHER@bcsdk12.org

Middle School: golden.jamel@bcsdk12.org

High School: Miner.Ashley@bcsdk12.org

Those invitation links only last for 24 hours. You do not need to wait for a new invitation!  You can proceed to the ParentSquare log on page and create your account with the same email address at which you would have received an invite.

It is recommended that each spouse have their own cell phone or email for emergency situations. However, if you and your spouse share an email address (or have provided the same email address for each of you in our parent contact records, only one spouse will be able to log in to ParentSquare using that email address.  The other spouse should use their cell phone number to log on.

No, if you prefer, you can navigate to https://www.parentsquare.com/signin from a computer and do all of the same ParentSquare activities.

To download, search for ParentSquare in the App Store.

No. But what a registered user can see and have access to and what a non-registered user can see and have access to will be different. Beekmantown Central School District recommends that you create a ParentSquare account for your child.

Yes, parents and guardians can contact their child's teacher privately by using the direct messaging tool. On the home page, click on "Messaging" in the left sidebar. From here, you can send a direct message to your child's teacher that only you and the teacher can see. You can also send messages to other staff members at the school, such as your child's coaches and club leaders.

No.  Sharing a password will allow a user to see personally identifiable information about the student. Since Parent Square is an all-in-one tool, authorized accounts will be able to view their students attendance notifications, lunch balance information, direct messages, and behavioral content and report cards.

No. ParentSquare is not the main source for classroom assignments. However, teachers can utilize the platform to remind families and students on due dates if they choose. 

If you can't sign into ParentSquare with your email or phone number, please contact [placeholder]

No. Each contact has the functionality of creating their own private account. They will, however, see everything related to the shared student. They will NOT see contact information on the other parent.

It can take up to 24 hours for your contact information to be synced from Schooltool to ParentSquare. 

If you wish to add another child to your account, you will have to ensure your school's information system has registered your contact information and you are associated with your child. ParentSquare will always reflect the most current information received from the school’s information system, Schooltool.

Please go to parentsquare.com and on the login page click "Forgot Password." Put in your email or phone number and you will be sent a link to reset your password. 

If you wish to change your contact information, please click on your name in the top right corner and go to "My Account." From your account page, click "Edit Account" and you will be able to change your contact information. If you receive an error message when trying to edit your phone number or email, please use the contact information below to request a contact information change. Any changes made in ParentSquare will be reported to the Student Registration office and confirmed so that it is reflected correctly in Schooltool. Please note that it can take up to 24 hours for this change to take effect. 

Please check your spam to see if any ParentSquare messages ended up there, and mark them as "Not Spam." Also add donotreply@parentsquare.com to your email contacts so your server recognizes our messages. If you still are not receiving emails, please use the contact information below. 

Yes, you can customize your notification settings by going to your homepage and clicking on your name in the top right corner and selecting "My Account" from the drop down menu. On your account page, you can find your notification settings in the top right corner and click "Change This" to customize your notifications. If you are receiving too many notifications, try changing to the “Digest” setting where you will only receive one condensed message in the evening.

Check your Notification Preferences on My Account page. Are your notification preferences on?

Check your spam folder for emails from donotreply@parentsquare.com.

Add the domain ParentSquare.com or the email address donotreply@parentsquare.com to the safe senders list in your email client. (Gmail, Yahoo, aol, etc.) You can google how to do this.

If using Gmail: Go to Settings. At the bottom of the pane, click Mail. In the left pane, select Mail > Accounts > Block or allow.

Under Blocked Senders, select the address or domain you want to unblock, and then select.

Text the word START to 66458. This will resume text messaging to your phone.